The Clearlake Customer Service Area serves approximately 2,200 customers in Clearlake
Office Location
Clearlake CSA
14595 Olympic Dr, Ste A
Clearlake, CA 95422
24 hour Customer Service and Emergency
800-999-4033 (24 hours, 7 days a week)
877-933-9533 (TTY hearing impaired)
Email: customerservice@gswater.com
Plan Filed to Establish New Rates
in Clearlake Customer Service Area for 2011 and 2012
Golden State Water Company filed a General Rate Case application with the California Public Utilities Commission in January 2010 to establish rates for the Clearlake Customer Service Area for the years 2011 and 2012. If approved, the new rates would cover the increasing cost to operate and maintain the local water system and fund more than $1.8 million in local capital investments. Find out more about the plan here.
Golden State has Invested More than $3.7 Million
in the Clearlake Water System since 1999
Golden State is constantly improving its water infrastructure to ensure its supply, treatment and distribution systems are adequate. Since 1999, Golden State has invested $3,728,000 in its Clearlake system.
“Our approach to infrastructure improvements keeps the system properly maintained and reduces risk of significant failures,” said Paul Schubert, Golden State's Northern District Manager.
Golden State Water Company is regulated by the California Public Utilities Commission, which established a Water Action Plan. One of the six objectives of the plan is to promote water infrastructure investment. Nationally, leaking pipes lose an estimated seven billion gallons of clean drinking water a day, according to the American Society of Civil Engineers.
Golden State Continues to Meet Water Quality Standards
for Clearlake Customers
Ongoing monitoring has shown that the quality of water Golden State Water Company (GSWC) supplies to its Clearlake customers routinely meets, or is better than, federal and state standards.
The results of water quality monitoring in 2008 for Golden State’s Clearlake water system were published in an annual Water Quality Report and distributed to all of the company’s Clearlake customers in 2009.
“It’s our job to test for more than 100 substances in the water to meet all regulations and provide the highest quality water possible,” said Keith Ahart, Golden State’s Clearlake superintendent. “We will continue to work hard to make sure we maintain this level of service.”
The company gets 100 percent of its raw water from Clear Lake and the water is treated at the company’s Sonoma Treatment Plant. GSWC uses a multi-barrier approach to treat the raw water, which frequently contains extensive algal blooms. The treatment process involves several steps including settling, pressure filtration and disinfection. In addition, carbon filters remove any remaining taste and odor-causing compounds related to the blue-green algae.
RATES, SCHEDULES & TARIFFS
CLICK HERE to view all our rates, tariffs and advice letters
LOW INCOME PROGRAM
California Alternate Rates for Water (CARW)
Financial Assistance. You may qualify for a discount on your water bill. Golden State Water Company offers a 15%* rate discount through the California Alternate Rates for Water (CAWR) program. If you qualify for a rate discount on your electricity, you may be eligible for a discount on your water bill. Qualifications are based on the number of people living in your home and your total household income, including wages, government checks and benefits, and other financial support you and members of your family receive. For further information, please contact our CARW hotline at (866) 360-CARW (2279).
Application (English)
Application (Spanish)
*The Commission’s Division of Ratepayer Advocates and GSWC agreed that the monthly CARW credits for qualifying customers be based on a fixed 15% discount on an average bill for 15 hundred cubic feet (Ccf) of water in each of the CSA’s.
Customer Service Area: |
Monthly CARW Credit Amounts: |
Arden Cordova (meter and flat rate) |
$5.00 |
Bay Point |
$12.00 |
Clearlake |
$16.00 |
Los Osos |
$12.00 |
Ojai |
$11.00 |
Santa Maria |
$7.00 |
Simi Valley |
$7.00 |
WATER CONSERVATION REBATE PROGRAMS
Golden State Water Company (GSWC) offers various rebate programs as an incentive for you to purchase water-efficient appliances for your home or business. GSWC partners with many other local utilities for additional rebate programs. To learn more about our current rebate programs, please call customer service at 800-999-4033.
Toilet Direct Program Update
As of May 3, 2010 free toilets from our Direct Toilet Program are no longer available as supplies have been depleted.
WATER QUALITY ANNUAL REPORT
