Areas Serviced
The Ojai Customer Service Area serves approximately 2,900 customers in Ojai

Office Location
Ojai CSA
1002-A E. Ojai Ave
Ojai, CA 93023

24 hour Customer Service and Emergency
800-999-4033 (24 hours, 7 days a week)
877-933-9533 (TTY hearing impaired)
Email: customerservice@gswater.com

Plan Filed to Establish New Rates

in Ojai Customer Service Area for 2011 and 2012

Golden State Water Company filed a General Rate Case application with the California Public Utilities Commission in January 2010 to establish rates for the Ojai Customer Service Area for the years 2011 and 2012. If approved, the new rates would cover the increasing cost to operate and maintain the local water system and fund more than $8 million in local capital investments. Find out more about the plan here.

Golden State Water Company (GSWC) has Invested More Than $6.3 Million

in the Ojai Customer Service Area since 2000

GSWC is constantly improving its water infrastructure to ensure its supply, distribution, and storage systems are adequate. From 2000 to 2008, Golden State spent more than $6.3 million on improvements in the Ojai Customer Service Area.

"The ongoing replacement of aging infrastructure is an important initiative for our company," said GSWC's Coastal District Manager Ken Petersen. 

Golden State Water Company is regulated by the California Public Utilities Commission, which established a Water Action Plan. One of the six objectives of the plan is to promote water infrastructure investment.  Nationally, leaking pipes lose an estimated seven billion gallons of clean drinking water a day, according to the American Society of Civil Engineers.

New Tiered Rates in Effect Sept. 1, 2009, to Encourage Conservation

for Golden State Water Company Customers in Ojai

Golden State Water Company (GSWC) customers in the utility’s Ojai Customer Service Area have tiered rates to promote water conservation. The change, approved by the California Public Utilities Commission, went effect on Sept. 1, 2009. GSWC will not exceed CPUC authorized revenues as a result of tiered rates.

"Tiered rates will encourage customers to save water by giving them extra financial incentive to use less,"  said GSWC Coastal District Manager Ken Petersen. "And the lower monthly charge is an added bonus that gives customers more control over their water bill."

Here’s how tiered rates work. Customers get charged for each unit of water they use. A unit is equal to one hundred cubic feet of water, or CCF (748 gallons). In Ojai, residential customers will pay the lowest rate for each CCF they use in tier one, up to 5 CCF. For every unit of water used in tier two, which is 6-20 CCF, customers will pay a higher rate. In tier three, customers will pay a higher rate than in tier two for every unit of water from 21 CCF and above.

GSWC also reduced the service charge so that a greater percentage of future water bills will be based on water consumption. For more information, see our general metered tariff sheet below.

RATES, SCHEDULES & TARIFFS

General Metered Service

CLICK HERE to view all our rates, tariffs and advice letters

LOW INCOME PROGRAM
California Alternate Rates for Water (CARW)

Financial Assistance. You may qualify for a discount on your water bill. Golden State Water Company offers a 15%* rate discount through the California Alternate Rates for Water (CAWR) program. If you qualify for a rate discount on your electricity, you may be eligible for a discount on your water bill. Qualifications are based on the number of people living in your home and your total household income, including wages, government checks and benefits, and other financial support you and members of your family receive. For further information, please contact our CARW hotline at (866) 360-CARW (2279).

Application (English)
Application (Spanish)

*The Commission’s Division of Ratepayer Advocates and GSWC agreed that the monthly CARW credits for qualifying customers be based on a fixed 15% discount on an average bill for 15 hundred cubic feet (Ccf) of water in each of the CSA’s.

WATER CONSERVATION REBATE PROGRAMS

Along with our own rebates, Golden State Water Company partners with other agencies to offer various rebate programs as an incentive for customers to purchase water-efficient products. Here are some programs created for the Ojai Customer Service Area. Funding is limited.

High-Efficiency Clothes Washer (HECW) Rebates Sponsored by GSWC

Golden State Water Company has a limited supply of High-Efficiency Clothes Washer (HECW) rebates available in your area.  Please call our customer service center at 1-800-999-4033 to confirm the availability of the rebates.

This is a first-come first-serve program; call now while the rebates are still available.

Rebate Application

High-Efficiency Toilet (HET) Rebates Sponsored by GSWC

Golden State Water Company has a limited supply of High-Efficiency Toilet (HET) rebates available in your area.  Please call our customer service center at 1-800-999-4033 to confirm the availability of the rebates.

This is a first-come first-serve program; call now while the rebates are still available.

High-Efficiency Clothes Washers (HECW), Commercial Washers, and High-Efficiency Toilets (1.28gpf)

Rebates offered to residential and commercial customers

Up to a $150 rebate for residential washers and $100 for HETs and dual flush toilets

Commercial customers can qualify for up to $400 for washers and $200 for HET’s and dual flush toilets.

Call Smart Rebates at 1-800-563-5874 for information

Smart Irrigation Controller

Residential and commercial customers

Customers can qualify for a rebate up to $350

Call Smart Rebates at 1-800-563-5874 for information

To learn more about our current rebate programs, please call customer service at 800-999-4033.

Water Wise Gardening in Ventura County

A virtual guide for water conservation

WATER QUALITY ANNUAL REPORT

Ojai